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Answer student questions with an online automated response system
Author(s) -
Hope Joan
Publication year - 2015
Publication title -
the successful registrar
Language(s) - English
Resource type - Journals
eISSN - 1943-7560
pISSN - 1534-7710
DOI - 10.1002/tsr.30034
Subject(s) - service (business) , telephone call , computer science , telecommunications , statistics , psychology , operations research , business , marketing , engineering , mathematics
When Michelle H. Brown‐Nevers became associate vice president of student registration and financial services at the University of Pennsylvania in 2008, she reviewed the statistics on telephone and email service her staff members provided. “The telephone statistics were a bit alarming,” she said. The demand was exceeding capacity.