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Training for benchmarking: The alliedsignal experience
Author(s) -
Stevenson Cathy A.
Publication year - 1993
Publication title -
environmental quality management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.249
H-Index - 27
eISSN - 1520-6483
pISSN - 1088-1913
DOI - 10.1002/tqem.3310020407
Subject(s) - benchmarking , total quality management , process management , business , computer science , engineering management , knowledge management , operations management , engineering , manufacturing engineering , marketing , lean manufacturing
Integration of TQM principles and tools into environmental management decisions is essential to the ultimate success of businesses. Benchmarking is one of the most powerful TQM tools for quickly and effectively improving processes. To realize the maximum benefit from benchmarking, it—like any other TQM tool—must be used appropriately and properly. In this article training techniques are presented that will help companies realize the full potential of their benchmarking efforts.