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Measuring environmental success
Author(s) -
Wells Richard P.,
Hochman Mark N.,
Hochman Stephen D.,
O'Connell Patricia A.
Publication year - 1992
Publication title -
environmental quality management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.249
H-Index - 27
eISSN - 1520-6483
pISSN - 1088-1913
DOI - 10.1002/tqem.3310010402
Subject(s) - order (exchange) , business , customer satisfaction , process (computing) , process management , environmental scanning , environmental quality , quality (philosophy) , environmental economics , environmental resource management , marketing , environmental management system , computer science , environmental science , economics , political science , finance , ecology , philosophy , epistemology , irrigation , law , biology , operating system
Process improvement, environmental results, and customer satisfaction all can—and need to—be measured in order to achieve total quality environmental management. This article details why and how to take such measures, with examples of leading company practices.