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Integrating total quality principles into an environmental training program
Author(s) -
Weise Beverly L.
Publication year - 1992
Publication title -
environmental quality management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.249
H-Index - 27
eISSN - 1520-6483
pISSN - 1088-1913
DOI - 10.1002/tqem.3310010306
Subject(s) - dispose pattern , hazardous waste , point (geometry) , quality (philosophy) , process (computing) , training (meteorology) , environmental quality , total quality management , operations management , engineering , risk analysis (engineering) , business , engineering management , computer science , waste management , philosophy , physics , geometry , mathematics , epistemology , lean manufacturing , meteorology , law , political science , operating system
To effectively comply with pressing environmental regulations, Northrop Aircraft Division needed to quickly train 5,000 employees to handle and dispose of hazardous waste properly. To accomplish this environmental cultural change process, Northrop decided to incorporate the principles of another culture change being effected within the company—that of Total Quality Management. The necessary information was delivered to thousands of workers in a limited amount of time through a new Focal Point training program, the effectiveness of which was demonstrated by marked improvement in inspection reports.