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Environmental leadership plus total quality management equals continuous improvement
Author(s) -
Bhushan Abhay K.,
MacKenzie James C.
Publication year - 1992
Publication title -
environmental quality management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.249
H-Index - 27
eISSN - 1520-6483
pISSN - 1088-1913
DOI - 10.1002/tqem.3310010303
Subject(s) - teamwork , profitability index , total quality management , quality management , quality (philosophy) , business , focus (optics) , process (computing) , employee engagement , operations management , marketing , management , engineering , process management , computer science , economics , management system , finance , philosophy , physics , optics , epistemology , service (business) , operating system
Xerox was one of the first U.S. companies to discover that environmentally sound practices not only result in good community relations, but also often more than pay for themselves. This case study describes the application of the quality process to environmental management at Xerox and shows how a focus on prevention, employee involvement, teamwork, and the use of quality principles and tools can improve profitability for any company.