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A Systematic Framework for the Design and Implementation of a Quality Management Practice: The Case of a Consulting Engineering Company
Author(s) -
MataLima Herlander,
MorgadoDias Fernando,
Galuzzi da Silva Marina Carrato,
Alcântara Kelly,
Almeida José António
Publication year - 2016
Publication title -
environmental quality management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.249
H-Index - 27
eISSN - 1520-6483
pISSN - 1088-1913
DOI - 10.1002/tqem.21465
Subject(s) - iso 14000 , standardization , rework , reputation , quality (philosophy) , productivity , business , engineering management , process (computing) , engineering design process , process management , marketing , engineering , computer science , economics , ecology , social science , philosophy , environmental management system , macroeconomics , epistemology , sociology , irrigation , biology , embedded system , operating system
Company productivity and competitiveness in today's marketplace requires creative design, innovation, and the reduction of nonconformances, which require costly rework and can damage a firm's reputation with its customers and potential customers. Using the International Organisation of Standardization's (ISO) 9000 and 14000 series of standards, the authors of this article walk readers through the rigorous process of obtaining upper management buy‐in and sponsorship and engaging workers in a bottom‐up approach to establish the procedures necessary to perform world‐class engineering services.