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TQM as a system for quality management
Author(s) -
Hassan Mohsen M.D.
Publication year - 2001
Publication title -
systems engineering
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.474
H-Index - 50
eISSN - 1520-6858
pISSN - 1098-1241
DOI - 10.1002/sys.1022
Subject(s) - total quality management , analogy , hierarchy , process management , computer science , function (biology) , engineering , systems engineering , operations management , political science , philosophy , linguistics , lean manufacturing , evolutionary biology , law , biology
This article presents an analogy between total quality management (TQM) and systems engineering (SE). The paper demonstrates that TQM has the characteristics of a system such as elements, components, function, hierarchy, and environment. Further, it shows that approaches of SE such as definition of requirements, team approach, top‐down approach, and life‐cycle orientation are inherent in TQM. The usefulness of the analogy between TQM and SE is demonstrated by contrasting attempts that succeed and fail in implementing TQM. The contrast suggests that adhering to concepts and approaches of SE could enhance implementation of TQM. © 2001 John Wiley & Sons, Inc. Syst Eng 4: 262–271, 2001