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Performance of Agency in Real‐Life Encounters: Turning Unequal Power and Structural Constraint into Collaboration
Author(s) -
MikMeyer Nanna,
Haugaard Mark
Publication year - 2021
Publication title -
symbolic interaction
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.874
H-Index - 47
eISSN - 1533-8665
pISSN - 0195-6086
DOI - 10.1002/symb.528
Subject(s) - agency (philosophy) , constraint (computer aided design) , context (archaeology) , power (physics) , public relations , service (business) , face (sociological concept) , work (physics) , outcome (game theory) , service provider , business , social psychology , sociology , knowledge management , psychology , political science , computer science , marketing , economics , engineering , microeconomics , mechanical engineering , paleontology , social science , physics , quantum mechanics , biology
This article explores the performance of agency within the context of unequal power resources and structural constraint. Based on 23 video‐recorded placement meetings in three homeless shelters, we find that participants' agency is the outcome of both collaboration and resistance. To avoid interaction that fails to empower, social actors engage in “repair work” and face‐saving practices. When clients display “wrong face”—that is, bring problems to the table that are not considered “reasonable”—then the service providers engage in “repair work.” Participants turn conflict into collaborative agency because interactions that fail to deliver mutually empowering forms of agency have costs for both: clients' problems are not solved, and service providers fail to reach organizational goals.