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Responsibility‐Shifting in a Gambling Environment[Note 1. A version of this article was presented at the ...]
Author(s) -
Mc Namara Cormac
Publication year - 2017
Publication title -
symbolic interaction
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.874
H-Index - 47
eISSN - 1533-8665
pISSN - 0195-6086
DOI - 10.1002/symb.274
Subject(s) - process (computing) , control (management) , business , marketing , psychology , advertising , economics , management , computer science , operating system
Using data that was collected by observing and speaking with customers and members of staff in betting shops in Dublin, Ireland, this article provides a consideration of how regular customers of betting shops explain their bet related failures to themselves and to those around them. It is suggested in this article that a process of self‐reparation of self‐esteem occurs in betting shops after customers experience monetary losses and that this process is facilitated by shifting responsibility for the losses incurred to factors external to and beyond the control of customers.

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