Comprehensive program review: Applying tqm principles | Zendy

Ostroth D. David | Zendy

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Comprehensive program review: Applying tqm principles

Author(s) -

Ostroth D. David

Publication year - 1996

Publication title -

new directions for student services

Language(s) - English

Resource type - Journals

eISSN - 1536-0695

pISSN - 0164-7970

DOI - 10.1002/ss.37119967607

Subject(s) - total quality management , student affairs , process (computing) , process management , organizational change , medical education , organizational culture , culture change , program evaluation , psychology , higher education , business , medicine , operations management , public relations , political science , computer science , sociology , engineering , public administration , social science , law , operating system , lean manufacturing

Implementation of TQM requires both planned staff training and organization‐wide culture change. Introducing this change through a comprehensive program review, multiyear evaluation, and planning process involving all staff in a student affairs department is beneficial.

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