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What is total quality management?
Author(s) -
Bryan William A.
Publication year - 1996
Publication title -
new directions for student services
Language(s) - English
Resource type - Journals
eISSN - 1536-0695
pISSN - 0164-7970
DOI - 10.1002/ss.37119967603
Subject(s) - total quality management , higher education , pedagogy , quality (philosophy) , medical education , psychology , sociology , public relations , political science , business , medicine , marketing , epistemology , service (business) , philosophy , law
Abstract Many educators view the application of TQM as elusive and incompatible with the culture of higher education.