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Digital health and patient‐centred care: A digital systems view
Author(s) -
Papavasiliou Samantha,
Reaiche Carmen,
Papavasiliou Shirley
Publication year - 2020
Publication title -
systems research and behavioral science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.371
H-Index - 45
eISSN - 1099-1743
pISSN - 1092-7026
DOI - 10.1002/sres.2726
Subject(s) - public sector , digital health , order (exchange) , business , service (business) , interface (matter) , health care , knowledge management , public relations , digital society , internet privacy , process management , computer science , marketing , political science , economic growth , economics , finance , bubble , maximum bubble pressure method , parallel computing , law
The public sectors' shift to digital first service provision has had a considerable impact on how individuals interact with public sector entities. This research highlights the similar assistance requirements and concerns with different public sector digital services. Evidence for this research is presented through a case study on the Australian digital healthcare platform, MyAgedCare. By understanding the different issues and assistance seeking requirements across the public sector digital services, digital service designers and policymakers can better create services that meet the needs and expectations of users. A primary finding of this research highlights the expectation of users that the human interface for assistance is maintained, in order to maximize an individual's capacity to interact with the system successfully.