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An Empirical Study on Critical Factors Affecting Employee Satisfaction
Author(s) -
Shan Siqing,
Li Cangyan,
Yao Wei,
Shi Jihong,
Ren Jie
Publication year - 2014
Publication title -
systems research and behavioral science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.371
H-Index - 45
eISSN - 1099-1743
pISSN - 1092-7026
DOI - 10.1002/sres.2284
Subject(s) - structural equation modeling , knowledge management , service (business) , job satisfaction , service quality , tertiary sector of the economy , business , quality (philosophy) , employee development , index (typography) , employee research , empirical research , information technology , marketing , employee engagement , psychology , computer science , management , economics , social psychology , mathematics , statistics , world wide web , philosophy , epistemology , machine learning , operating system
With the rapid development of information technology (IT), IT service quality has become a popular topic in both academic circles and enterprises. Based on the literature, the factors influencing employee satisfaction in Lenovo Group were studied. In terms of users in IT enterprises, a comprehensive evaluation index system of employee satisfaction was established based on a survey and a thorough data analysis. Using the structural equation modelling method, the critical factors affecting employee satisfaction and their interrelationships are identified. This method has practical value and can be used as a reference for employee satisfaction measurement and management in IT service enterprises. Copyright © 2014 John Wiley & Sons, Ltd.