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Critical Success Factors in the Implementation of Electronic Health Records: A Two‐Case Comparison
Author(s) -
Standing Craig,
Cripps Helen
Publication year - 2013
Publication title -
systems research and behavioral science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.371
H-Index - 45
eISSN - 1099-1743
pISSN - 1092-7026
DOI - 10.1002/sres.2209
Subject(s) - critical success factor , context (archaeology) , success factors , health records , business , electronic health record , public relations , knowledge management , marketing , psychology , political science , computer science , economic growth , geography , health care , economics , archaeology , business administration
The critical success factors that contribute to the successful implementation of electronic health (e‐health) records are still not clear from the literature. Although many studies have been conducted on the successful adoption of technology, they rarely consider the context of adoption. Given that the health sector in most countries provides a complex environment for the implementation of technology, the context becomes highly significant. The authors use case studies from Slovenia and Australia to identify the factors impacting on successful e‐health implementation. Although Slovenia has progressed much further down the road of e‐health than Australia, the contextual factors were important in both cases. The systemic implications for research and practice are discussed. Copyright © 2013 John Wiley & Sons, Ltd.