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Using Critical Systems Heuristics to Guide Second‐Order Critique of Systemic Practice: Exploring the Environmental Impact of Mining Operations in Southern Peru
Author(s) -
Hart Diane,
PaucarCaceres Alberto
Publication year - 2013
Publication title -
systems research and behavioral science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.371
H-Index - 45
eISSN - 1099-1743
pISSN - 1092-7026
DOI - 10.1002/sres.2195
Subject(s) - rigour , soft systems methodology , heuristics , context (archaeology) , systems thinking , management science , order (exchange) , sketch , computer science , causal loop diagram , action research , action (physics) , intervention (counseling) , sociology , knowledge management , epistemology , information system , engineering , economics , psychology , artificial intelligence , system dynamics , management information systems , algorithm , pedagogy , philosophy , biology , operating system , paleontology , quantum mechanics , physics , finance , electrical engineering , psychiatry
A framework based on Ulrich's critical systems heuristics (CSH) is presented to organize second‐order critical inquiry in systems practice and action research. It is argued that such an approach not only improves the rigour of systems methodologies in action in a specific ‘situation of interest’ but also brings rigour to research aimed at improving systems practice. The paper draws on critical systems heuristics and illustrates its application in the context of an intervention using Checkland's soft systems methodology to discuss the environmental impact of mining operations in southern Peru. We sketch the context in which the systemic intervention was carried out, reporting on the initial soft systems methodology stages (relevant systems, root definitions and CATWOE analysis) produced in workshops with stakeholders. The paper illustrates how learning about improvement in systems practice can be guided with the use of second‐order boundary critique. Copyright © 2013 John Wiley & Sons, Ltd.