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System dynamics modelling for examining knowledge transfer during crises
Author(s) -
Wang WeiTsong
Publication year - 2010
Publication title -
systems research and behavioral science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.371
H-Index - 45
eISSN - 1099-1743
pISSN - 1092-7026
DOI - 10.1002/sres.1063
Subject(s) - knowledge transfer , knowledge management , context (archaeology) , dynamics (music) , theme (computing) , product (mathematics) , organizational dynamics , computer science , business , psychology , political science , public relations , paleontology , pedagogy , geometry , mathematics , biology , operating system
Abstract The threat of organizational crises cannot be overlooked in today's complex business environment. During crises, organizations encounter unique, threatening and stress‐inducing situations in which critical decisions must be made constantly in a timely manner based on limited information. Nevertheless, there have been very few studies engaging in exploring the theme of knowledge transfer in the context of managing organizational crises. Consequently, this study attempts to explore this issue with reference to a product recall crisis of a motorcycle manufacturer using the method of system dynamics modelling. The research findings illustrate the multiple knowledge transfer mechanisms used and their influence on organizational performance during crises as a means of distributing critical knowledge and facilitating the development of collective understanding within organizations. Future studies which aim to explore the dynamics of different types of knowledge being processed by means of various knowledge transfer mechanisms during crises are encouraged. Copyright © 2010 John Wiley & Sons, Ltd.