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Service selection and horizontal multi‐sourcing in process‐oriented capability outsourcing
Author(s) -
Ukor Roland,
Carpenter Andy
Publication year - 2012
Publication title -
journal of software: evolution and process
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.371
H-Index - 29
eISSN - 2047-7481
pISSN - 2047-7473
DOI - 10.1002/smr.557
Subject(s) - outsourcing , business service provider , service provider , selection (genetic algorithm) , service (business) , process (computing) , integer programming , computer science , business process , heuristic , process management , operations research , business , marketing , engineering , work in process , service design , artificial intelligence , operating system , algorithm
SUMMARY Process‐oriented capability outsourcing is a type of B2B collaboration in which one organisation outsources parts of its business process to other organisations known as service providers. Current models and solution approaches for service selection in process‐oriented capability outsourcing do not provide support for horizontal multi‐sourcing—the ability to dynamically outsource a business capability to multiple independent service providers. This paper presents a new problem model for service selection based on the notion of request tokens, and evaluates three solution approaches to the problem: integer programming, tree‐search heuristic and genetic algorithm. Copyright © 2011 John Wiley & Sons, Ltd.