Assessing partially outsourced processes—lessons learned from TIPA assessments

This paper presents three process assessments that took place in Luxembourg in 2012. It depicts the TIPA® process assessment framework and reports on its usage in three different partially outsourced contexts: a telecommunication service provider, a European institution, and a bank. Finally, this paper presents the lessons learned from these experimentations and some improvement perspectives. Copyright © 2014 John Wiley & Sons, Ltd.