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Assessing partially outsourced processes—lessons learned from TIPA assessments
Author(s) -
Cortina Stéphane,
Renault Alain,
Picard Michel
Publication year - 2014
Publication title -
journal of software: evolution and process
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.371
H-Index - 29
eISSN - 2047-7481
pISSN - 2047-7473
DOI - 10.1002/smr.1667
Subject(s) - computer science
This paper presents three process assessments that took place in Luxembourg in 2012. It depicts the TIPA® process assessment framework and reports on its usage in three different partially outsourced contexts: a telecommunication service provider, a European institution, and a bank. Finally, this paper presents the lessons learned from these experimentations and some improvement perspectives. Copyright © 2014 John Wiley & Sons, Ltd.