Premium
Stakeholder engagement to evaluate tourist development plans with a sustainable approach
Author(s) -
GonzalezUrango Hannia,
GarcíaMelón Mónica
Publication year - 2018
Publication title -
sustainable development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.115
H-Index - 64
eISSN - 1099-1719
pISSN - 0968-0802
DOI - 10.1002/sd.1849
Subject(s) - tourism , citizen journalism , stakeholder , sustainable development , analytic network process , business , participatory planning , stakeholder engagement , process management , process (computing) , social network analysis , environmental planning , computer science , political science , operations research , public relations , analytic hierarchy process , geography , social media , law , world wide web , engineering , operating system
This study provides an evaluation of tourist development plans in the city of Cartagena de Indias (Colombia). Different stakeholders are involved in the search for solutions to this problem. The proposal is based on a model that combines two techniques, namely the analytic network process (ANP) and social network analysis (SNA). SNA is used to assess the relationships among stakeholders by identifying those who are most relevant and ANP is used to aggregate their opinions and evaluate tourist development plans of Cartagena to improve tourist experiences in a participatory way. The results suggest that the combination of SNA and ANP is a novel and suitable tool for strategic planning of a city.