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Collaboration, customer service boost overall success
Author(s) -
Enos Gary
Publication year - 2020
Publication title -
student affairs today
Language(s) - English
Resource type - Journals
eISSN - 1943-7552
pISSN - 1098-5166
DOI - 10.1002/say.30724
Subject(s) - miami , consistency (knowledge bases) , service (business) , theme (computing) , key (lock) , metric (unit) , customer service , management , business , public relations , psychology , computer science , marketing , political science , computer security , world wide web , artificial intelligence , economics , environmental science , soil science
Message consistency has been a foundational theme for Jay Jacobs in his role as Director of Enrollment Management and Admission Operations at the University of Miami. This principle has applied to both working with the 30‐person staff he oversees and communicating with prospective students, with one key metric in mind above all.