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Life cycle of engagement model boosts enrollment, advancement, student success
Author(s) -
McCarthy Claudine
Publication year - 2016
Publication title -
student affairs today
Language(s) - English
Resource type - Journals
eISSN - 1943-7552
pISSN - 1098-5166
DOI - 10.1002/say.30274
Subject(s) - boosting (machine learning) , service learning , set (abstract data type) , student engagement , service (business) , student life , service model , public relations , operations management , marketing , psychology , business , mathematics education , computer science , engineering , political science , pedagogy , artificial intelligence , library science , programming language
Organizational thresholds, the joints where one aspect of the university fits into another, can sometimes be the weakest link when providing services to constituents. But those joints can also be the most important. One university investigated how to improve those distinct units and the connecting transition points while boosting service along the way. Calling it a life cycle of engagement, the university set out to infuse a student service ethic into its advancement and alumni operations and a philanthropic ethic from advancement into its student services culture.