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Quality: From Customer Needs to Customer Satisfaction. Bo Bergman and Bengt Klefsjö. McGraw‐Hill, 1994. (Published in Swedish in Scandinavia and Iceland by Studentlitteratur Lund, Sweden). Number of pages 478, Price £19.95
Author(s) -
O'Connor P. D. T.
Publication year - 1995
Publication title -
quality and reliability engineering international
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.913
H-Index - 62
eISSN - 1099-1638
pISSN - 0748-8017
DOI - 10.1002/qre.4680110112
Subject(s) - customer satisfaction , citation , quality (philosophy) , library science , marketing , management , sociology , history , advertising , business , economics , computer science , philosophy , epistemology
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