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Benchmarking barometers for products and processes
Author(s) -
Malec Henry A.
Publication year - 1994
Publication title -
quality and reliability engineering international
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.913
H-Index - 62
eISSN - 1099-1638
pISSN - 0748-8017
DOI - 10.1002/qre.4680100604
Subject(s) - benchmarking , business , computer science , best practice , service (business) , process management , marketing , management , economics
Over recent years, benchmarking has become an established industrial, service and business practice. Many companies have extended benchmarking to benchmarking partnerships and benchmarking roundtables. In the U.S.A., benchmarking results are required to be detailed in the application for the National Malcolm Baldrige Quality Award. A benchmarking tool, Benchmarking Barometers , was developed originally for benchmarking organizations or functions. This paper presents applications of benchmarking barometers to products and processes after a brief introduction to benchmarking.