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The application of statistical process control in U.K. automotive manufacture: Some research findings
Author(s) -
Dale B. G.,
Shaw P.
Publication year - 1989
Publication title -
quality and reliability engineering international
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.913
H-Index - 62
eISSN - 1099-1638
pISSN - 0748-8017
DOI - 10.1002/qre.4680050105
Subject(s) - statistical process control , facilitator , control chart , automotive industry , control (management) , operations management , sample (material) , process (computing) , engineering , operations research , manufacturing engineering , computer science , psychology , social psychology , chemistry , chromatography , artificial intelligence , aerospace engineering , operating system
This paper reports on the findings of a questionnaire survey into the use of statistical process control (SPC) in a sample of United Kingdom automotive suppliers. All the 76 respondents had attended the Ford‐approved three‐day course on SPC held at the University of Manchester Institute of Science and Technology (UMIST). The survey investigated the following broad issues of SPC: motivation, implementation, application, suppliers and customers, and benefits. A number of findings surprised the authors; these included the number of organizations who had not appointed a SPC facilitator, organizations experiencing difficulties in deciding what type of control charts to use, control charts being ‘filled‐in’ by people not directly responsible for control of a process, charts being displayed away from work areas and the frankness of some suppliers in declaring that the vast majority of their manufacturing processes are not in a state of statistical control. If there is an overall message arising from the findings it is that the introduction and application of SPC should not be overcomplicated.