Open AccessExploring the suitability of the European Foundation for Quality Management (EFQM) Excellence Model as a framework for delivering clinical governance in the UK National Health Service
Author(s) -
Jackson Sue
Publication year - 2001
Publication title -
the quality assurance journal
Language(s) - English
Resource type - Journals
eISSN - 1099-1786
pISSN - 1087-8378
DOI - 10.1002/qaj.117
Subject(s) - clinical governance , excellence , corporate governance , government (linguistics) , directive , quality management system , business , public administration , health care , quality (philosophy) , quality management , foundation (evidence) , service (business) , public relations , medicine , process management , political science , computer science , marketing , finance , law , linguistics , philosophy , epistemology , programming language
In December 1997 the United Kingdom (UK) government publicized its vision for the National Health Service (NHS) to become the best health care system in the world. In line with this vision a number of consultative and directive documents were circulated, one of which was Clinical Governance: in the new NHS . This particular document provided insight into the principles and proposed framework for delivering clinical governance. However, the document suggested that health care organizations create mechanisms for delivering clinical governance which implied that the government had failed to recognize that suitable mechanisms were already available. The author suggests that one such suitable mechanism/framework is the EFQM Excellence Model. The article therefore examines the similarities of the principles behind clinical governance and the EFQM Excellence Model and recommends the latter as a suitable tool for ensuring that the country's people have the best health care system in the world. Copyright © 2001 John Wiley & Sons, Ltd.