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Process of information engagement: Integrating information behavior and user engagement
Author(s) -
Dvir Nim
Publication year - 2020
Publication title -
proceedings of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.193
H-Index - 14
ISSN - 2373-9231
DOI - 10.1002/pra2.407
Subject(s) - operationalization , information quality , perception , psychology , user engagement , knowledge management , information exchange , process (computing) , information behavior , information system , computer science , human–computer interaction , world wide web , engineering , telecommunications , philosophy , epistemology , neuroscience , electrical engineering , operating system
User engagement is considered critical to technology interactions. The user engagement scale (UES) is a measurement tool for engagement based on self‐reported measures. However, UES does not emphasize interactions with information and focus solely on perception. This visual presentation describes a novel conceptual and measurement framework to systematically describe and evaluate information engagement (IE). Following a comprehensive literature review, we conceptualize The process of information engagement (PIE) which includes three dimensions: (a) Participation ‐ users' investment in the information interaction, including information retrieval and behavioral responses ‐ measured through information exchange (b) Perception ‐ users' relation to the information, the level of emotional involvement, interest and intent in the information (c) Perseverance – users' retention of the information, the quality of the integration and influence of the information. The findings provide foundation for future work to conceptualize and operationalize IE measurement across a range of situations.