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Effects of mobile instant messaging applications in the workplace
Author(s) -
Lee Chei Sian,
Ker Ernie Seng,
Ng Chee Hong,
Ye Jialing,
WatsonManheim MaryBeth
Publication year - 2020
Publication title -
proceedings of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.193
H-Index - 14
ISSN - 2373-9231
DOI - 10.1002/pra2.354
Subject(s) - popularity , instant messaging , compromise , work (physics) , balance (ability) , quality (philosophy) , computer science , work–life balance , instant , psychology , world wide web , engineering , sociology , social psychology , mechanical engineering , social science , philosophy , physics , epistemology , quantum mechanics , neuroscience
Despite the popularity of MIM applications in the workplace, little research has been done to understand the use of MIM applications at work. This initial study attempts to explore the effects of MIM on communication quality and Work‐Life‐Balance. Preliminary analysis from 166 participants indicated that the use of MIM did not compromise communication quality or Work‐Life‐Balance. Additionally, we also found that MIM applications facilitate information flow between work and personal domains.