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Patient portals and human values
Author(s) -
Simons Rachel N.,
Fleischman Kenneth R.,
Zhan Yan,
Gao Jin,
Xi Bo
Publication year - 2017
Publication title -
proceedings of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.193
H-Index - 14
ISSN - 2373-9231
DOI - 10.1002/pra2.2017.14505401041
Subject(s) - confidentiality , salience (neuroscience) , transparency (behavior) , patient portal , internet privacy , agency (philosophy) , qualitative analysis , content analysis , value (mathematics) , computer science , qualitative research , psychology , computer security , sociology , health care , political science , cognitive psychology , social science , machine learning , law
This paper reports quantitative and qualitative findings from a systematic literature review of user studies of patient portals. A deductive content analysis was performed using six human values identified in a prior study: privacy, confidentiality, security, trust, transparency and agency. Each of the 52 articles in the corpus included invocations of at least one of these human values, supporting their salience for understanding the user experience of patient portals. The paper concludes with a discussion of the implications of this analysis for value‐sensitive design of patient portals, including indicating potential future research directions.