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Investigating the information gaps in refugee integration
Author(s) -
Oduntan Olubukola,
Ruthven Ian
Publication year - 2017
Publication title -
proceedings of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.193
H-Index - 14
ISSN - 2373-9231
DOI - 10.1002/pra2.2017.14505401034
Subject(s) - refugee , disadvantaged , situational ethics , set (abstract data type) , psychology , political science , knowledge management , social psychology , computer science , law , programming language
Refugee integration processes and systems are complex for refugees. They find them difficult to navigate and thus often end up disadvantaged. This paper presents the first set of findings from an ongoing information behaviour research study into refugee integration. The study explores the situational experiences of refugees and asylum seekers engaging with integration processes and systems through individual semi‐structured interviews. Dervin's sense‐making methodology was used to elicit the information gaps. The findings reveals refused asylum situation during integration and highlight information needs embedded in processes and systems of refugee integration. The results have implications for reducing the complexity of service provision during refugee integration. In addition, the approach expands previous studies and highlights the depth a situational investigation can bring to information behaviour studies.