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Characteristics of collaborative information seeking activities during group trip planning: A preliminary study
Author(s) -
Fardous Jannatul,
Du Jia Tina
Publication year - 2019
Publication title -
proceedings of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.193
H-Index - 14
ISSN - 2373-9231
DOI - 10.1002/pra2.119
Subject(s) - prioritization , tourism , information seeking , work (physics) , knowledge management , service (business) , information sharing , marketing , business , computer science , geography , world wide web , process management , engineering , information retrieval , mechanical engineering , archaeology
Collaborative work among tourists is a topic of ongoing interest in information seeking area, and such activities are constantly evolving as technology advances. This paper explores the characteristics of a tourists group's activities during tourism information seeking. We conducted interviews with nine groups of tourists. The analysis identified four main characteristics of collaborative information seeking (CIS) activities in group trip planning process: initial co‐planning on the trip, seeking and sharing of information, prioritization of choices, and collaborative decisions. The findings of CIS characteristics will help CIS developer and tourism service operators to integrate new customized features and strategies to support group trip planning.