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Understanding interactions among citizens, government authorities, media, and ngos on twitter during natural disaster
Author(s) -
Chen Sijing,
Mao Jin,
Wang Xiao,
Li Gang
Publication year - 2019
Publication title -
proceedings of the association for information science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.193
H-Index - 14
ISSN - 2373-9231
DOI - 10.1002/pra2.111
Subject(s) - natural disaster , social media , government (linguistics) , public relations , emergency management , social network analysis , business , crisis communication , internet privacy , computer science , political science , world wide web , geography , linguistics , philosophy , meteorology , law
Social media has been adopted by various stakeholders to propagate information and communicate online for disaster‐related discussions. This study aims to investigate the characteristics of interaction among multiple stakeholders on social media during natural disaster. Tweets related to Hurricane Harvey were analyzed. Four types of users reflecting the stakeholders of disaster were predicted by a supervised classifier. The communications among different user groups were formulated as an interaction network. Interaction characteristics of different user groups were compared through social network analysis. Preliminary results suggest that government authorities are frequently interacted and usually act as brokers in emergency communication. Individual citizens actively interact with others during the disaster. Media and NGO users have more external interaction. The findings of this study provide practical insights into emergency communication among different types of users.