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Are audio recordings the answer? — a pilot study of a communication intervention for non‐English speaking patients with cancer
Author(s) -
LipsonSmith Ruby,
Hyatt Amelia,
Butow Phyllis,
Hack Thomas F.,
Jefford Michael,
Hale Sandra,
Hocking Alison,
Sirianni Michela,
Ozolins Uldis,
Yiu Dorothy,
Schofield Penelope
Publication year - 2016
Publication title -
psycho‐oncology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.41
H-Index - 137
eISSN - 1099-1611
pISSN - 1057-9249
DOI - 10.1002/pon.4193
Subject(s) - intervention (counseling) , cancer , psychology , speech recognition , audiology , computer science , medicine , multimedia , psychiatry
To be involved in decision-making and provide consent to treatment, patients must recall information communicated by their oncologist. Communicating medical information is challenging, particularly when language barriers exist. Non-English speaking migrant patients with cancer report difficulties in communicating with the medical team and navigating the healthcare system; communication and recall aids are therefore especially important for these patients. Effective interventions exist to improve health literacy, information recall and understanding amongst English-speaking patients. Audio-recording medical consultations increases patients' recall and understanding, as does provision of cancer information sheets. Question prompt lists (QPLs) increase patient question-asking, and doctors provide more information when asked questions [4]. These interventions have not previously been tested in a migrant cohort. Our Phase I study combined these interventions for Arabic, Cantonese, Greek and Mandarin-speaking migrant patients with cancer to improve patient question-asking, understanding and information recall of consultations. This pilot study aimed to develop this intervention, assess its cultural acceptability and determine implementation feasibility prior to a multi-site Phase II study