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The transformation of the postal services of Trinidad and Tobago
Author(s) -
Baptiste Roland G.
Publication year - 2004
Publication title -
public administration and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.574
H-Index - 44
eISSN - 1099-162X
pISSN - 0271-2075
DOI - 10.1002/pad.333
Subject(s) - opposition (politics) , political science , public administration , public relations , business , law , politics
This study examines the change management aspect of the corporatisation of the Trinidad and Tobago Post Office. Interviews were conducted with key actors and the major unclassified documents were examined. An analysis of the sequence of events revealed a model of change management, but there is no evidence that the actors in the process explicitly developed it. Its competent application may explain the low level of opposition to the corporatisation of the Post Office and its success to this point. It is suggested that the model may be used to guide researchers and administrators in the future. Copyright © 2004 John Wiley & Sons, Ltd.