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The quasi‐autonomous agency in an ambiguous environment: the Centrelink case
Author(s) -
Halligan John
Publication year - 2004
Publication title -
public administration and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.574
H-Index - 44
eISSN - 1099-162X
pISSN - 0271-2075
DOI - 10.1002/pad.320
Subject(s) - agency (philosophy) , variety (cybernetics) , service delivery framework , service provider , subject (documents) , service (business) , interface (matter) , business , public relations , marketing , computer science , sociology , political science , artificial intelligence , world wide web , social science , bubble , maximum bubble pressure method , parallel computing
Australia's Centrelink provides an unique experiment with the integration of a variety of social services through a single quasi‐autonomous organisation. This multi‐functional agency delivers services to a number of clients while subject to a range of external and internal imperatives. The case indicates the complexities in managing the interface between policy department and service delivery agency and the limitations of operating with purchaser‐provider arrangements as a basis for relationships. Copyright © 2004 John Wiley & Sons, Ltd.