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Benchmarking: a tool for facilitating organizational learning?
Author(s) -
Auluck Randhir
Publication year - 2002
Publication title -
public administration and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.574
H-Index - 44
eISSN - 1099-162X
pISSN - 0271-2075
DOI - 10.1002/pad.219
Subject(s) - benchmarking , excellence , knowledge management , computer science , permission , organizational performance , total quality management , quality (philosophy) , organizational learning , process management , foundation (evidence) , engineering management , service (business) , business , engineering , political science , marketing , philosophy , epistemology , law
Abstract This article looks at benchmarking as a tool for promoting performance improvement and the ‘learning organization’ ideal. Specifically, it considers some of the ways the European Foundation for Quality Management Excellence Model and self‐assessment approach are being applied within the UK public service. Further, the article introduces ‘Dolphin’, a new self‐assessment tool based on the Excellence Model, and describes how the tool can be applied in practice. Finally, whether benchmarking can aid organizational improvement, organizational learning and establish the basis for a ‘learning culture’ is discussed. Copyright © Crown Copyright 2002. Recorded with the permission of the controller of Her Majestry's Stationery Office. Published by John Wiley & Sons, Ltd.