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Performance Measurement and Management in the Public Sector: Some Lessons from Research Evidence
Author(s) -
Gao Jie
Publication year - 2015
Publication title -
public administration and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.574
H-Index - 44
eISSN - 1099-162X
pISSN - 0271-2075
DOI - 10.1002/pad.1704
Subject(s) - globe , performance measurement , performance management , public sector , public management , new public management , public relations , political science , economics , public economics , business , marketing , psychology , economy , neuroscience
Summary During the past decade, there has been an explosion in the literature on performance‐oriented reforms around the globe. What are the major topics discussed in this literature? What can scholars and practitioners learn from it? This study provides an overview of the major themes, strategies, challenges, and outcomes of performance measurement and management reforms by reviewing the literature produced during this period. It shows that useful strategies and tools have been developed for public sector organizational performance improvement. Apart from continuing efforts to examine the role of measurement per se , there has been a shift in focus from performance measurement to performance management in this literature. Nevertheless, research evidence from both developed and developing countries shows that most reforms achieve only mixed results, with both costs and gains and with daunting challenges, such as gaming, remaining. The paper concludes by discussing issues that deserve attention from future research. Copyright © 2015 John Wiley & Sons, Ltd.