Premium
Improving recall crisis management: should retailer information be disclosed?
Author(s) -
Shang Wenjing,
Hooker Neal H.
Publication year - 2005
Publication title -
journal of public affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 20
eISSN - 1479-1854
pISSN - 1472-3891
DOI - 10.1002/pa.32
Subject(s) - recall , voluntary disclosure , business , control (management) , crisis communication , crisis management , quality (philosophy) , advertising , marketing , public relations , economics , finance , psychology , political science , management , cognitive psychology , philosophy , epistemology
Recalls of consumer products have increased in recent years, leading to questions of the efficacy of quality control and crisis management and calls for new policies. In the USA, food recalls are voluntary, with crisis communications only disclosing processors' names. Following a review of consumer recalls in several developed countries, the case for disclosure of retailer information is explored. Using survival analyses of critical timing measures of recalls, tests show that disclosure may benefit public health through a more rapid detection of contaminated foods. The potential costs of disclosure are also discussed. Copyright © 2005 John Wiley & Sons, Ltd.