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Impact of job location on relationship between job satisfaction and self‐esteem of employees: Evidence from the Indian BPOs
Author(s) -
Sam Mani P.,
Khan Imran Ahmed,
Babu Deepak
Publication year - 2020
Publication title -
journal of public affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 20
eISSN - 1479-1854
pISSN - 1472-3891
DOI - 10.1002/pa.2006
Subject(s) - job satisfaction , psychology , job attitude , turnover , self esteem , outsourcing , sample (material) , demographic economics , job insecurity , business , job performance , social psychology , marketing , management , economics , engineering , work (physics) , chemistry , chromatography , mechanical engineering
Does job location impact on job satisfaction and self‐esteem? To answer this question, a sample of 298 responses was drawn from business process outsourcing employees working in four different locations in two south Indian states. The study conducted in both rural and urban locations witnessed that the job location (rural/urban) has a significant impact on job satisfaction and self‐esteem despite similar job demands and resource support conditions for all the respondents. Results show a very large divergence in self‐esteem between rural and urban settings and some divergence across genders. Location of delivery centres in smaller towns could thus be an effective solution for the high turnover experienced at urban delivery centres handling data capture and such low end processing.