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The five capabilities of socially responsible companies
Author(s) -
Black Leeora D.,
Härtel Charmine E. J.
Publication year - 2004
Publication title -
journal of public affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 20
eISSN - 1479-1854
pISSN - 1472-3891
DOI - 10.1002/pa.176
Subject(s) - social responsibility , corporate social responsibility , stakeholder , public relations , business ethics , business , stakeholder theory , stakeholder engagement , stakeholder management , creating shared value , political science
This paper develops and tests a model that integrates processes of public affairs management with stakeholder engagement and dialogue, business ethics and social reporting to explain social responsibility capabilities in organisations. The model, called Corporate Social Responsibility Management Capacity, describes social responsiveness as arising from a firm's social responsibility orientation and its public relations orientation. The paper shows how the model can be used by managers to measure, manage and improve their company's ability to be socially responsible. Copyright © 2004 Henry Stewart Publications