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Cleanest cities in India 2017: Indore's meteoric rise to no. 1 spot
Author(s) -
Nidugala Ganesh Kumar,
Pant Abhay
Publication year - 2017
Publication title -
journal of public affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 20
eISSN - 1479-1854
pISSN - 1472-3891
DOI - 10.1002/pa.1674
Subject(s) - municipal corporation , corporation , government (linguistics) , stakeholder , surprise , business , task (project management) , public relations , economic growth , political science , management , finance , geography , economics , sociology , linguistics , philosophy , archaeology , communication
The Indian government initiated “Cleanliness Survey” of Indian cities in 2014 to promote clean cities. Under this initiative cities are ranked based on certain parameters. Indore city was ranked poorly at 149 in 2014 survey. The newly appointed Indore Municipal Corporation commissioner was confronted with the task of turning around the situation. The task was huge, required meticulous planning and flawless execution to achieve the mission. To the surprise of many including the citizens of the city, Indore achieved no. 1 rank in the cleanliness survey, 2017. We discuss the challenges faced by the Indore Municipal Corporation authorities, the response to these challenges, and critical success factors and make recommendations to sustain the top rank. Indore's success was a result of several activities that constitute a part of public affairs. The study identifies change management, corporate social responsibility, employee communications, external communication, and stakeholder management as important organizational activities that contributed in Indore's success. Learning from the study may be useful for urban local bodies and governments in other developing countries.