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Raising Seoul's global competitiveness: developing key performance indicators
Author(s) -
Cho SeongHo
Publication year - 2017
Publication title -
journal of public affairs
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 20
eISSN - 1479-1854
pISSN - 1472-3891
DOI - 10.1002/pa.1628
Subject(s) - performance indicator , business , process management , key (lock) , set (abstract data type) , administration (probate law) , marketing , political science , computer science , computer security , law , programming language
This paper develops a set of key performance indicators (KPIs) for Seoul city administration, inaugurated in 2006. Proper establishment and application of the KPIs into its administration would not only help in accomplishing municipal leadership's strategic initiations but also enhance Seoul's global competitiveness. At the same time, the KPIs can be a good communication tool through which the leadership and city customers can communicate with each other.