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The evolution of interorganizational trust in cross‐sector collaborations: Two comparative cases from China
Author(s) -
Tu Wen,
Xu Yuanyuan
Publication year - 2020
Publication title -
nonprofit management and leadership
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.844
H-Index - 54
eISSN - 1542-7854
pISSN - 1048-6682
DOI - 10.1002/nml.21404
Subject(s) - business , normalization (sociology) , china , process (computing) , boundary spanning , public relations , knowledge management , sociology , political science , computer science , law , anthropology , operating system
This study views interorganizational trust as a dynamic process and examines it in two cross‐sector collaborations in community development. Based on in‐depth case study, we conceptualize the evolution of interorganizational trust into four distinct stages: initial propensity, boundary spanning, diffusion and normalization. The findings show that sustainable cross‐sector collaboration requires the full evolution of interorganizational trust. The findings also highlight the importance of internal motivation and the participation of third parties. In addition, while formal rules contribute to rational trust, informal rules arising from interactive experiences can complement formal rules and promote emotional trust.