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Leading collective action to address wicked problems
Author(s) -
Alexander Benjamin N.
Publication year - 2019
Publication title -
nonprofit management and leadership
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.844
H-Index - 54
eISSN - 1542-7854
pISSN - 1048-6682
DOI - 10.1002/nml.21394
Subject(s) - collective action , wicked problem , action (physics) , process (computing) , work (physics) , public relations , health care , quality (philosophy) , political science , business , sociology , computer science , economics , epistemology , management , law , engineering , mechanical engineering , philosophy , physics , quantum mechanics , politics , operating system
The alleviation of wicked problems requires collective action because these issues are characterized by significant uncertainty and complexity. This research extends prior work by examining how conveners' use robust action to navigate wicked problems' defining characteristics in the mobilization process. It provides a longitudinal study of a health care nonprofit attempting to engage other stakeholders in addressing the high costs and inadequate quality of health care in a region of the United States. Specifically, the convener sought to address this wicked problem by developing a health information exchange. The findings relate five robust action tactics through which the convener advanced collective action.