Premium
Strategic Performance Measurement and Management in Nonprofit Organizations
Author(s) -
Kaplan Robert S.
Publication year - 2001
Publication title -
nonprofit management and leadership
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.844
H-Index - 54
eISSN - 1542-7854
pISSN - 1048-6682
DOI - 10.1002/nml.11308
Subject(s) - balanced scorecard , performance measurement , adaptation (eye) , business , strategic management , performance management , accounting , process management , public relations , marketing , political science , psychology , neuroscience
The managers and constituents of nonprofits are increasingly concerned about measuring and managing organizational performance. Financial measures alone, or even supplemented with a collection of ad hoc nonfinancial measures, are not sufficient to motivate and evaluate mission accomplishments. This article describes the adaptation of a new performance measurement and management approach, the Balanced Scorecard, to the nonprofit sector. Several examples of actual implementation are provided.