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Remote‐control Software Aids Help Desk Problem Resolution
Author(s) -
Muller Nathan J.
Publication year - 1994
Publication title -
international journal of network management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.373
H-Index - 28
eISSN - 1099-1190
pISSN - 1055-7148
DOI - 10.1002/nem.4560040304
Subject(s) - desk , computer science , vendor , aside , tying , control (management) , tracking (education) , software , order (exchange) , asset (computer security) , computer security , operating system , artificial intelligence , art , psychology , marketing , economics , business , pedagogy , literature , finance
The in‐house help desk can prevent new computer users who may not have basic computer skills from damaging files and possibly tying up network resources. Aside from handling trouble calls from users, help desks can provide such services as order and delivery tracking, asset and inventory tracking, preventive maintenance, and vendor performance monitoring.