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What you should know about queueing models to set staffing requirements in service systems
Author(s) -
Whitt Ward
Publication year - 2007
Publication title -
naval research logistics (nrl)
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.665
H-Index - 68
eISSN - 1520-6750
pISSN - 0894-069X
DOI - 10.1002/nav.20243
Subject(s) - staffing , queueing theory , service (business) , computer science , set (abstract data type) , operations research , service system , operations management , business , computer network , marketing , management , engineering , economics , programming language
One traditional application of queueing models is to help set staffing requirements in service systems, but the way to do so is not entirely straightforward, largely because demand in service systems typically varies greatly by the time of day. This article discusses ways—old and new—to cope with that time‐varying demand. © 2007 Wiley Periodicals, Inc. Naval Research Logistics, 2007