Open AccessUnderstanding what personal information items make categorization difficult
Author(s) -
Oh Kyong Eun,
Belkin Nicholas J.
Publication year - 2014
Publication title -
proceedings of the american society for information science and technology
Language(s) - English
Resource type - Journals
eISSN - 1550-8390
pISSN - 0044-7870
DOI - 10.1002/meet.2014.14505101139
Subject(s) - categorization , personally identifiable information , personal information management , group information management , psychology , ask price , computer science , information system , information retrieval , applied psychology , management information systems , artificial intelligence , computer security , economy , electrical engineering , economics , engineering
This study examined personal information items that are difficult to categorize, and how people deal with these information items. For this research study, 18 participants were asked to keep a diary over a week and record diary entries whenever they decided to save or organize any electronic personal information items. Then, two post‐diary semi‐structured interviews were conducted to ask questions about how they organized their information items and why they made such decisions based on the diary they kept. Interviews were analyzed by using a grounded theory approach. The results show that the information items that are ambiguous or anomalous are difficult to categorize. Participants dealt with ambiguous or anomalous information items by categorizing them into one of their existing categories, placing them into a miscellaneous category or revising the existing organizational structure. Since personal information items that are difficult to categorize directly influence the time and effort needed to organize personal information, it is important to understand what kind of personal information items makes personal information organization difficult. In particular, the results of this research study have practical implications in developing interfaces and applications that help organizing personal information items effectively. This study also helps us further understand categorization, information organizing behavior, and personal information management.