Open AccessInformation use, support and decision making in complex, uncertain environments
Author(s) -
Mishra Jyoti Laxmi,
Allen David K.,
Pearman Alan D.
Publication year - 2013
Publication title -
proceedings of the american society for information science and technology
Language(s) - English
Resource type - Journals
eISSN - 1550-8390
pISSN - 0044-7870
DOI - 10.1002/meet.14505001045
Subject(s) - grounded theory , r cast , management science , computer science , decision support system , decision engineering , qualitative research , business decision mapping , decision analysis , knowledge management , evidential reasoning approach , data science , psychology , sociology , data mining , engineering , mathematics , social science , statistics
The research reported in this paper explored decision making and information use by public safety personal leading teams responding to major incidents. The research methodology was qualitative using critical incident technique and observation grounded in Activity Theory as meta‐theoretical framework. The data gathered uncovered intuitive as well as analytic modes of thinking. We argue that this has implications for decision support and our understanding of decision making in time‐constrained, complex and uncertain environments.