Open AccessCrossing the divide: Putting information seeking research and theory into computer science practice to make information search systems and services more effective for the user
Author(s) -
Kuhlthau Carol C.,
Case Donald O.,
Dervin Brenda,
Bates Marcia J.,
Cole Charles,
Fisher Karen E.
Publication year - 2012
Publication title -
proceedings of the american society for information science and technology
Language(s) - English
Resource type - Journals
eISSN - 1550-8390
pISSN - 0044-7870
DOI - 10.1002/meet.14504901078
Subject(s) - information seeking , operationalization , computer science , information system , information behavior , dilemma , information science , personal information management , information architecture , knowledge management , service (business) , group information management , world wide web , information seeking behavior , moderation , user research , information needs , management information systems , human–computer interaction , information retrieval , user experience design , engineering , philosophy , economy , epistemology , machine learning , library science , electrical engineering , economics
With Carol Kuhlthau as moderator, we propose a panel of six information behavior researchers with diverse views on operationalizing findings and theoretical positions in information behavior/information seeking research for application in information system design and for re‐envisioning library and information services for technological information environments. Whereas computer‐science designed information systems and technological environments in libraries are designed for the user with an answer or at least the form of the answer firmly in mind, information seeking research is interested in the user with a complex information need who utilizes an information system or library service for knowledge construction and sense‐making. The dilemma is how to communicate information behavior/information seeking research and objectives to those who design the systems. The panelists propose different views on and solutions.