Open AccessA conceptual framework for the holistic measurement and cumulative evaluation of library services
Author(s) -
Nicholson Scott
Publication year - 2004
Publication title -
proceedings of the american society for information science and technology
Language(s) - English
Resource type - Journals
eISSN - 1550-8390
pISSN - 0044-7870
DOI - 10.1002/meet.1450410158
Subject(s) - computer science , presentation (obstetrics) , conceptual framework , knowledge management , conceptual model , library classification , process management , management science , world wide web , engineering , sociology , medicine , social science , database , radiology
This conceptual piece presents a framework to aid libraries in gaining a more thorough and holistic understanding of their users and services. Through a presentation of the history of library evaluation, a measurement matrix is developed that demonstrates the relationship between the topics and perspectives of measurement. These measurements are then combined through evaluation criteria, and then different participants in the library system view those criteria for decision‐making. By implementing this framework for holistic measurement and cumulative evaluation, library evaluators can gain a more holistic knowledge of the library system and library administrators can be better informed for their decision‐making processes.